8D - Problem Solving Methodology

http://en.wikipedia.org/wiki/Eight_Disciplines_Problem_Solving
Eight Disciplines Problem Solving is a method used to approach and to resolve problems, typically employed by quality engineers or other professionals. Its purpose is to identify, correct and eliminate recurring problems, and it is useful in product and process improvement. It establishes a permanent corrective action based on statistical analysis of the problem and focuses on the origin of the problem by determining its root causes. Although it originally comprised eight stages, or disciplines, it was later augmented by an initial planning stage.